Here are some questions we are frequently asked. If you have a question that is not answered here, please reach out firstname.lastname@example.org or you can find us on facebook, Insta or Twitter.
I don’t have a Pay Pal account. Do you take credit card?
We use PayPal as our payment gateway, but you don’t need a PayPal account. You can pay by credit card without a PayPal account.
When you are at checkout, click on Proceed to PayPal.
Below the blue Next button you will see Pay with Debit or Credit Card.
Click on that to enter your card details in without a PayPal account.
Or you can send us an email with your order, and we can send you an invoice for payment via credit card or bank transfer.
How long does it take for an item to be shipped?
We generally go to the post office every day. Orders are packed at 7pm each night. If you order Express Post after 7pm, we will do everything possible to get your order in the post the next busienss day. Once the parcel is in the hands of Australia Post, it is then out of our hands how long it will take to reach you. You will though, receive tracking details so you can see where your parcel is once it leaves us.
I would like to order more of an item that what is available on your website.
We don’t keep a large number of each item (this allows us to keep a much wider range of items). If you would like more than is showing as available, send us an email with your request. We source all items from Australian suppliers, so are able to get stock reasonably quickly in most cases (subject to supplier availability).
How much is postage?
Standard Parcel Post is $10 and Express Post is $16 per parcel.
What about gift wrapping?
We wrap each item individually in brown kraft paper.
I saw something on your website in the past and it is now not there.
Let us know what it is, and we can let you know if we can get it back in again for you.
Can I purchase wholesale from you?
Unfortunately we are unable to offer wholesale prices. We are a retailer and purchase all items from suppliers ourselves so are not able to offer wholesale prices.
Can I get you to send to a friend as a gift?
Absolutely! Just include your friend’s address as the shipping address and we will send it straight to them. You can even ask us to include a hand written note from you by leaving details in the note section at checkout.